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Features - FAQ
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Introduction to Hippo Video
What is Hippo Video?
Software requirements for desktop app
Best practices for video recording
Get Hippo Video extension to your chrome browser
Sign up with Hippo Video
Tips for creating great videos with your webcam
Regrouped left menu bar for the ease of navigation
Get started with Hippo Video
Explore our new preview page
Explore our new recorder UI
How to create and send/share videos from Hippo Video?
Choose Recording Preferences and Settings
Set video resolution
Explore markup tools
Set recording options (Screen Record, Audio and Webcam)
Set circular webcam
Change webcam appearance to a circle shape
Add a green screen or chroma key effect to your video
Enable mirror webcam video before recording
Branding & Customization
Set up your branding
Set up branding for your videos and sales page templates
Explore branding and non-branding elements
Set up the custom domain
Explore player features
Managing Contacts & Users
Add or Invite Team Members
Import or add multiple team members
Send invites to team members through emails and links
Get contacts inside Contacts tab
Use filters to track the activities of your prospects for each action
Configure video privacy settings (Password & Expiry)
Configure content privacy settings and permission levels for folder
Enable the SEO index for your videos
Activate or deactivate users
Manage user profiles and permissions
Get familiarized with the benefits of enabling feature permissions
Manage user groups and set access permissions for assets
Configure your email settings
Configure video settings
Configure your profile settings
Configure global settings
Get real-time notifications for your videos
Configure SAML SSO with Hippo Video
Configure SSO with Azure AD
Configure SSO with Okta
Capture prospect intent data using the ‘Require email to view’ feature
Manage tags for your assets
Show video duration on video thumbnail
Hippo Video recording: How to avoid audio/video lag
Recording & Editing
Prospecting Video Emails
Manage email templates
Create and send videos to your prospects
Create prospect and send video emails
Track the videos sent to the specific prospect
Set up Teleprompter video scripts
How to use the teleprompter feature while recording
How to Use Hippo Video's ✨AI Script Generator for Effortless Video Creation
GIF as video thumbnail
Personalize video thumbnail
Best practices for virtual background
Add videos, images, linkedin screenshot and website screenshot as Virtual Background for your Videos
Manage virtual background settings in Hippo Video
Add LinkedIn screenshots as a virtual background for your videos
Send personalized video emails
Add image/personalized image/website snapshot inside the video and send video campaign
Personalize using Hippo Video merge fields
Personalize your video
Video Flows overview
Create professional videos in minutes with Hippo Video’s video flows
How to set up the video flows for your users? (ADMIN)
How to use the video flows set by your admin? (USER)
Create videos using the 'create prospecting video' flow
Create a video using the 'send follow up video' flow
Create videos using the 'perfect video pitch' flow
Create videos using the 'Business Proposal' flow
Create videos using the ‘create product demo’ flow
Create videos using the ‘introduce CSM’ flow
Create videos using the 'create video sandwich' flow
Create videos using the 'send thank you video' flow
Create videos using the 'send holiday greetings' flow
Add Interactive Video CTAs
Add meeting links globally
Add meeting links to your videos
Add interactive video CTAs to your video
Track meeting link clicks against your videos
Add call to action to your video
Add annotation to your video
Embed custom CRM form to your video
Add lead generation form to your video
Add custom poll to your video
Add videos to your playlist
Edit your videos
Edit a video using quick edit
Edit a video using pro edit
Edit your video script with our AI Editor
Manage Videos inside Library
Create folders to organize your videos
Associate videos to folder(s)
Create video from images
Import videos to library
Pin or Unpin folders inside library
Download videos from library
Create your own GIFs
Generate or upload subtitles to your video
Duplicate/Clone your video
Delete videos from your library/preview page
Enable/disable comments feature for your videos
Replace existing videos
Import document or image inside Hippo Video Library
When will the Video be Available for Download
Record and Enhance Videos using Dynamic/Deep Integrations
Record a video using Dynamic integration
Record your screen using Dynamic integration
Import video from Hippo Video library using Dynamic integration
Record a video using Deep integration
Record your screen using Deep integration
Import video from Hippo Video library using Deep integration
Troubleshooting steps to fix common recording errors in Hippo Video
How to locate Hippo Video assets on your device when the uploading process encounters an error?
How long will it take for the video to process ?
Troubleshooting Camera and Microphone Issues with Hippo video
How to troubleshoot a video stuck in processing
Troubleshooting Microphone issues in the Chrome extension
Why does the Webcam not show up in certain tabs or pages?
Sales Page Templates
Sales Page Templates
Create and set up your sales page templates
Customize sales page templates background
Add merge fields inside sales page templates
Add forms inside the sales page templates
Create and send videos using the 'Halloween' sales page templates
Create and send videos using the 'Business Proposal' sales page templates
Create and send videos using the 'Video Signature' sales page template
Send your videos with the sales page templates
Create and send videos using the 'Video Avenue' template
Create and embed video hubs anywhere
Integrate Chatbots inside the Sales Page Templates
Integrate Drift chatbot inside the sales page templates
Integrate Intercom chatbot inside the sales page templates
Integrate FreshChat chatbot inside sales page templates
Integrate Zoho SalesIQ chatbot inside sales page templates
Integrate HubSpot chatbot inside the sales page templates
Sharing & Tracking
Best practices for sending video emails
Send video emails using Hippo Video Chrome Extension
Send video emails from the preview page
Send campaigns from Hippo Video
Send humanized campaigns from Hippo Video
Copy to clipboard and Video preview page
Exporting your Videos to social media
How to Resolve Incorrect Notifications
Embedding & Sharing Videos
Embed a personalized video
Embed a video in email
Embed a video in a website
Share videos using links, social channels, and various platforms
Share videos directly through Email
Share videos for review
Send campaigns from HubSpot and other marketing software inside Hippo Video
View overall sales dashboard
View overall marketing dashboard
View team reports
View all reports for all assets shared in the 'Shares & Tracking' tab at once
View video analytics
FB pixel with Hippo Video
Google Analytics with Hippo Video
Lucky Orange with Hippo Video
Hippo Video for Gmail Add-on
Send video emails from Gmail
Send a video campaign from Gmail
Enable minimalistic icons inside Gmail
View video analytics inside Gmail
Hippo Video - Salesforce Integration Setup
Configure Hippo Video widget inside Salesforce
Send video emails within Salesforce (using chrome extension)
Send video emails within Salesforce (using HV Widget)
Send and track video emails from Salesforce Classic
Send video emails from case layout inside Salesforce
Send campaigns using videos from Salesforce
Send a screen record video from Salesforce
Create workflows inside Salesforce
View video analytics inside Salesforce
View salesforce video dashboard
Upgrade Hippo Video Package inside Salesforce
HubSpot Integration for Sales
Hippo Video - HubSpot Sales Hub Integration Setup
Enable Hippo Video inside HubSpot
Create a screen record video from HubSpot
Send video emails from HubSpot for Sales
Send a video email campaign from HubSpot for Sales
Create custom workflow inside HubSpot
Create workflows based on video events in HubSpot
Create contact lists based on video events in HubSpot
Embed a video inside HubSpot landing page
Add personalized videos to HubSpot sequences
Add HubSpot forms to videos for Sales
Use the HubSpot tracking code in Hippo Video sales page templates
Track analytics within HubSpot
View video analytics inside HubSpot
View account-level reports inside HubSpot
How to setup automated cadence with Humanized and Personalized videos in HubSpot
HubSpot Integration for Marketing
Hippo Video - HubSpot Marketing Integration Setup
Embed videos into landing pages using media bridge
Enable HubSpot inside Hippo Video
Send video emails from HubSpot for Marketing
Send a video email campaign from HubSpot for Marketing
Add HubSpot forms to videos for Marketing
Customize HubSpot sequences with personalised videos
Track video reports within HubSpot
How to use the HubSpot tracking code in Hippo Video sales page templates
Hippo Video - LinkedIn, Sales Navigator and LinkedIn Recruiter Integration Setup
Send video messages from LinkedIn Sales Navigator
Send video messages from LinkedIn Inbox
Post job listings as videos from LinkedIn Recruiter
Send video replies to the applicants from LinkedIn Recruiter
Hippo Video - Outlook Desktop Version Integration Setup
Send video emails from Outlook (desktop version)
Send video emails from Outlook (web version)
Send video emails via chrome extension from Outlook
Hippo Video - Apollo Integration Setup
Send video emails from Apollo
Create email templates inside Apollo
Create sequences with video emails from Apollo
View video analytics inside Apollo
Hippo Video - Outreach Integration Setup
Send video emails from Outreach
Send a personalized video email campaign from Outreach
Create sequences with video emails from Outreach
View video analytics inside Outreach
Hippo Video - Klenty Integration Setup
Send and track video emails from Klenty
Add videos to cadences in Klenty
Hippo Video - Intercom Integration Setup
Create video to answers in Intercom
Reply with video from Inbox in Intercom
Save video replies in Intercom
Dynamic 365 Integration
Hippo Video - Dynamic 365 Integration Setup
Send video emails from Dynamic 365
Send quick campaigns from Dynamic 365
Create email templates inside Dynamic 365
Insert and send an existing email Template from Dynamic 365
View video analytics inside Dynamic 365
Zoho CRM Integration
Hippo Video - Zoho CRM Integration Setup
Send video emails to lead/contact from Zoho CRM
Create video templates and send to multiple leads/contacts from Zoho CRM
View video analytics inside Zoho CRM
Freshsales Suite Integration
Hippo Video - Freshsales Suite Integration
Install Hippo Video app from Freshsales Suite marketplace and send video emails
Send a video email campaign/journey emails from Freshsales Suite
Embed a video inside Freshsales Suite Landing Page
View video analytics inside Freshsales Suite
Hippo Video - Mailchimp Integration Setup
Personalize your video for MailChimp email campaigns
Add your leads generated from Hippo Video to Mailchimp
Hippo Video - Zapier Integration Setup
Get your lead details from Hippo Video to any source
Hippo Video - Jira Integration Setup
Send videos from the Comments section inside JIRA
Hippo Video - PhoneBurner Integration Setup
Send video emails in PhoneBurner (using Chrome Extension)
Hippo Video - Pipedrive Integration Setup
Send video emails in Pipedrive (using Chrome Extension)
View video analytics inside Pipedrive
Hippo Video - Pardot Integration Setup
Send video emails in Pardot (using chrome extension)
Send video emails from Pardot using the Hippo Video copy code
Add leads to Pardot using Hippo Video lead generation form
Hippo Video - Zoom Integration Setup
Uninstall the Hippo Video–Zoom integration
Save meetings and webinars to cloud or Hippo Video library
Share a Zoom recording (call or webinar) via email
Add a form to a Zoom webinar
Hippo Video - Slack Integration Setup
Install Hippo Video app from Slack app directory and sending video messages
Send video messages in Slack
Publish videos directly to a Slack channel
Share a screen recording with your team in Slack
Google Slides Integration
Hippo Video - Google Slides Integration Setup
Record a video from Google Slides
Send a personalized video email campaign from Saleswhale
Send a video campaign from Mailerlite
Hippo Video - Zendesk Integration Setup
Send a solution video from Zendesk
Embed a video in Zendesk article from Hippo Video
Send video emails from ActiveCampaign
Send a personalized video campaign from ActiveCampaign
Add video emails to new automation in ActiveCampaign
Add video emails to an existing automation in ActiveCampaign
Hippo Video - Freshchat Integration Setup
Create video answers in Freshchat
Hippo Video - Outplay Integration Setup
Send video emails from Outplay using chrome extension
Create email templates from Outplay
Create sequences from Outplay
Create snippets from Outplay
View video analytics inside Outplay
Hippo Video - SalesLoft Integration Setup
Install Hippo Video app from SalesLoft marketplace and send video emails
Send video emails from SalesLoft using chrome extension
Create email templates from SalesLoft using Chrome Extension
Create cadences from SalesLoft using Chrome Extension
View video analytics inside SalesLoft
View account-level reports inside SalesLoft
Hippo Video - SalesHandy Integration Setup
Send video emails from SalesHandy
Send email campaigns using videos from SalesHandy
Create and send email templates using videos from SalesHandy
Create sequences with video emails from SalesHandy
View video analytics inside SalesHandy
Hippo Video - Freshdesk Integration Setup
Respond to a customer ticket with video inside Freshdesk
Send a guest link and capture the video response from the customer inside Freshdesk
Convert a Hippo Video into a knowledge base article in Freshdesk
Record and send videos during ticket creation from Freshdesk
Hippo Video - Freshservice Integration Setup
Respond to a customer ticket with video inside Freshservice
Zoho Desk Integration
Hippo Video - Zoho Desk Integration Setup
Respond to a customer ticket with video inside Zoho Desk
Google Drive Integration
Hippo Video - Google Drive Integration Setup
Open videos from Google Drive using Hippo Video
Google Classroom Integration
How do teachers create a class inside Google Classroom?
How do teachers invite students to join a class from Google Classroom?
How do students join a class inside Google Classroom?
How do teachers send assignments from Google Classroom?
How do students submit assignments from Google Classroom?
How to record and send videos inside Google Classroom?
Send a video campaign from Lemlist
Hippo Video - WordPress Integration Setup
Hippo Video - Webhook Integration
FB Workplace Integration
Hippo Video - FB Workplace Integration Setup
Hippo Video - Trello Integration Setup
Hippo Video - Groove Integration Setup
Create flows with videos from Groove
Create and send video email templates from Groove
ZoomInfo (Engage) Integration
Hippo Video - ZoomInfo (Engage) Integration Setup
Send video emails from ZoomInfo (Engage)
Create and send video email templates from ZoomInfo (Engage)
Create salesflows with videos from ZoomInfo (Engage)
View video analytics at the contact-level inside ZoomInfo (Engage)
Maximize Video Email Deliverability: Tips to Avoid Spam Filters
Regenerating a password to enable iOS Sign-in
Sign-up for the iOS app
Sign-in inside the iOS app
Sign-in with SSO inside the iOS app
Enable Siri shortcuts for Hippo Video app inside the iOS app
Create videos inside the iOS app
Create screen recording videos inside the iOS app
Create videos using the teleprompter inside the iOS app
Create videos using video flows inside the iOS app
Add virtual background to your videos inside the OS app
Select the video categories inside the iOS app
Send/Share your videos inside the iOS app
Embed a video on sales page and share inside the iOS app
Manage video tasks inside the iOS app
Track videos with real-time notifications inside the iOS app
Delete videos inside the iOS app
Sign-up for the Android app
Sign-in inside the Android app
Sign-in with SSO inside the Android app
Create and Send/Share videos inside the Android app
Create videos using template builder inside the Android app
Apply virtual background to your videos inside Android app
Track videos with real-time notifications inside the Android app
Manage video tasks inside the Android app
Delete videos inside the Android app
How to download and install the Hippo Video for Mac app
Sign-in and Sign-out with the Hippo Video Mac app
Allow Hippo Video app to access your screen recording, camera, and mic inside the Mac app
Manage Hippo Video settings inside the Mac app
Manage Hippo Video recording options and settings inside the Mac app
Create and send videos from Hippo Video Mac app
How to uninstall Hippo Video desktop app?
Reset accessibility permission For Hippo Video in Mac App
Windows Desktop App
How to download and install the Hippo Video Windows Desktop app
Sign in and Sign out with the Hippo Video Windows Desktop app
Allow permission for Hippo Video to access your screen recording, camera, and mic inside the Windows Desktop app
Manage settings inside the Hippo Video Windows Desktop app
Manage recording options and settings for Hippo Video Windows Desktop app
Create and send videos from Hippo Video Windows Desktop app
How To Troubleshoot Microphone issues on Windows 10
No sound on your video? Disable your Audio Enhancements (Windows 10 users)
Video library API
Video details API
Video reports API
Generate personalized videos through API
Bulk video personalization and tracking API
Video tickets API
Sign-in to Hippo Video - Education
Add admin, teacher, and student - Education
Create groups and add students - Education
Record and share a video - Education
Make whiteboard explainer videos - Education
Create an assignment - Education
Share assignment to the specific user - Education
Respond to a video link by recording a video - Education
Record videos from Google Docs - Education
Account Access Issues - FAQ
I can’t sign in to my account
How do I reset my password?
Reset password link isn’t working
Is it possible to access the deleted user accounts?
What should I do if a team member has left?
How to update your audio drivers on Windows 10
Reset your Password or transfer the Account Ownership
What to do if your Video doesn't have sound in Safari
Troubleshooting login issues in Hippo Video extension and web application
Chromium Bug impacting Screen Share function and the work around
Billing & Privacy - FAQ
Is it possible to cancel or pause my subscription?
How do I switch from monthly to annual billing?
How to keep data safe and secure?
How do I delete my account?
Do I get an invoice after purchase?
Products - FAQ
How Hippo Video works?
How do I refer Hippo Video to unlock features?
Why can't I update the Hippo Video account with the SMTP e-mail address?
Is it possible to recover deleted user accounts?
What should I do if one of the team members has left?
Is it possible to install Hippo Video chrome extension in Incognito mode?
Features - FAQ
Why am I not able to upload contacts from google sheet?
How to test the working of audio and webcam from Chrome Extension?
Can I download any software to use inside Hippo Video?
Why am I not able to send personalized emails from my account?
How to trim your video?
How to capture the replies of the video emails sent through Outlook or HV using our "Email reply tracking" feature
Why are my video reports not getting populated?
Is there a way to stop the sent campaigns?
Why do you ask for so many permissions when I add the extension?
How to enable teleprompter feature while recording?
Can I pause a video while recording?
Why is the Pro edit feature not enabled on my account?
How to crop your video?
Why am I not able to see the Virtual background for my recorded video?
Why am I not able to see the video tools while recording (switching between tabs)?
How to record a lecture with Hippo Video?
How to add customer testimonials?
How to add text, emojis and callouts to your video?
How to make your videos play automatically
How to blur sensitive information in your video?
Why am I not able to upload profile pictures?
How to overlay images on video?
Is there a limit to how long I can record?
How to send/share videos without a sales page template?
How to send a URL link for guest recording
How to add a sales page template for an existing videos?
How do I set access for my sales page template and share it with my team members?
How long does a video take to process?
What happens when I record past recording limit?
How do I manage my sales page template settings?
Integrations - FAQ
Why does the Pipedrive form look black/empty while embedding via Marketing tools inside Hippo Video?
How to embed the Pardot CRM form?
How to get your animated GIFs to work in Outlook
Why is my/sales navigator video link too long?
Why am I not able to send snippets or templates by adding videos to my prospects from Outreach?
How to embed the Mailchimp CRM forms?
Why are animated GIFs in Outlook not opening the video sharing page?
Why is the Play/Pause icon appended on the video thumbnail inside Outlook?
Why are the Hippo Video reports not generated in Salesforce while sending an email from Outlook?
Why am I not able to access the HV analytics dashboard inside Salesforce?
Why are video reports not populating inside HubSpot?
Why is the Hippo Video icon not displayed inside the HubSpot email window even after the successful integration?
Which HubSpot integration must be enabled inside the Hippo Video Integrations page?
How to embed the HubSpot CRM form?
Why are video thumbnails not hyperlinked inside the Slack channel?
Why is my thumbnail too large when I copy a link with thumbnail from Hippo Video and paste it into Outlook Compose?
How to enable Hippo Video app access from Azure AD?
Do we synchronise Hippo Video with HubSpot using the HubSpot API key?
Why can't I see the Hippo video widget after integrating Freshservice?
Why am I not able to install the Hippo Video add-in inside Outlook?
How can I add users within Salesforce to access the Hippo Video library?
Are there any restrictions on using Outlook to send video emails?
Apps - FAQ
How to get your video recordings from your Android internal storage?
Why can't I record my system audio in MAC?
How to recover Hippo Video mac app recorded/deleted videos?
Why won't the video play when I click on the thumbnail from an iOS device?
How can I get to the Windows crash dump files?
Required extension permissions
Tab recording issues
Why does Webcam not work in certain websites
Which browsers are supported by Hippo Video?
Modified on: Mon, 18 Apr, 2022 at 7:34 PM