When you face any unexpected errors, such as, “Unable to record a video”. Please follow the tips below to prevent such errors:

  1. Restarting the browser will help you fix the issue if your browser throws an error.
  2. Check your internet connection and make sure it’s consistent.
  3. In case, your video is taking time to record, click on ‘Abort’ from the popup. This will help you record a new video when you try again.
  4. As an alternative, reinstall your chrome extension or restart your system.

If the issue persists please contact us support@hippovideo.io