Open navigation

How to troubleshoot a video stuck in processing

If you are unable to view your video, here's what could be causing it and how we can help resolve this. 

The processing speed depends on several factors: 

Duration of your video, longer videos will take longer to process. 

The quality you chose to record in (higher resolution will take longer)

Your upload speed - check speed. We recommend at least 4 mbps upload speed.

Make sure you're connected to a stable internet connection. If you experienced an interruption while recording (wifi or internet dropout) or during processing, your video may not upload with success. 

If the app experienced a crash it could also result in the files not uploading with success. 

If the video has still not been processed after 30 mins, please reach out to Hippo Video's Customer Support for further assistance. They can provide specific troubleshooting steps or address any technical issues you may be experiencing.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.