Follow the steps below to resolve the account access issues:
If you forgot your password, click on Forgot password to reset your password. Or contact us at support@hippovideo.io for resetting your password link.
Make sure you have confirmed your account from the link we mailed as soon as you created an account.
In case you haven't confirmed, go to that mail and click on Resend.
If you're unable to sign in to your account for any other reason, reach out to the support team.