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Hippo Video - Freshchat Integration Setup

It’s time to take your FreshChat conversations to the next level. Now with Hippo Video, you can communicate with your customers, engage them, and quickly resolve customer issues with videos.

For instance, you can welcome your visitors visually right from your FreshChat account. You can also reply to your customers with videos using the Hippo Video widget available in FreshChat after integrating.


  • Hippo Video Account.  

  • Hippo Video Chrome extension.

To install the Hippo Video chrome extension for Freshchat integration:

  1. Go to the Chrome Web Store.

  2. Search for Hippo Video under Extensions in the search bar on the left

  3. You’ll see Hippo Video: Video and Screen Recorder listed on the right. Click Add to Chrome to install the Hippo Video Chrome extension.

  4. Click on “Add extension” in the pop-up box.

  5. You’ll notice the Hippo Video icon is added to your browser once the installation is complete.

  6. Navigate to a new tab, log in to Hippo Video using your existing credentials, or Sign up here, to create a new account.

  7. Click on the Settings icon from the left navigation bar > select Integrations card or click on the More icon from the left navigation bar > select Settings and then click on the Integrations card

  8. All your integrations will be listed here. Click Support.

  9. Scroll down to find Freshchat, and switch the toggle state to ON to complete the integration.

To check out other topics related to this integration

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