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Troubleshooting login issues in Hippo Video extension and web application

If you're experiencing issues while signing into the Hippo Video extension or web application, here are some troubleshooting steps you can try:

Check your internet connection: Ensure that you have a stable internet connection. For this, try opening other websites or applications on a different tab to confirm its functionality.

Clear browser cache and cookies: Sometimes, clearing your cache and cookies in the browser can resolve login-related issues. Go to your browser settings, find the option to clear browsing data, and select “Clear cache and cookies”. Then, try signing in to Hippo Video again.

Disable browser extensions: Temporarily disable any browser extensions or add-ons that might interfere with the login process. Certain extensions like ad blockers or privacy tools can occasionally conflict with specific websites or applications.

Update your browser and extension: Ensure that you are using the latest version of your web browser and the Hippo Video extension. Outdated software versions can lead to compatibility issues. Check for updates and install them if they are available.

Try a different browser: If the issue persists, try signing in to Hippo Video using a different web browser. This can help determine if the problem is specific to your current browser.

Contact our Support: If none of the above steps resolve the issue, reach out to Hippo Video's Support team. They will have access to more specific troubleshooting steps and can assist you in resolving the sign-in problem.

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