Requirements:

  • Hippo Video Account. Sign-up here if you are a new user. 

  • Freshservice account.

To integrate Freshservice with Hippo Video:

  1. Login to Freshservice account using existing credentials.

  1. Click on hippo.freshservice.com card below My Accounts.

  1. Now, click on the Profile icon at the top right.

  1. Then, click on Profile Settings from the pop-up. 

  1. Copy the API Key at the top right.

  2. Click on Admin icon from the left navbar.

  1. Scroll down to an end and click Apps below Helpdesk Productivity.

  1. Click on Get More Apps button at the upper right.

  1. In the Marketplace, search for the Hippo Video app and click Install.

  2. You’ll be asked for the Freshservice API key and Admin Email.

  1. Paste it in the relevant fields and click Install.

  2. You’ll find the Hippo Video app listed below the Apps section inside Freshservice.

Once you are done, you can go to your tickets tab and check for the Hippo Video widget. If the app is integrated, you should be able to record a video or select the videos which are already recorded inside Freshservice.


To check out other topics related to this integration, click here.