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Create video to answers in Intercom


  • Hippo Video Account. Sign-up here if you are a new user. 

  • Hippo Video Chrome extension. Click here to install.

  • Intercom Account

To add a video to your answer:

  1. Login to Intercom with your existing credentials.

  2. Select Operator from the Inbox drop-down menu.

  1. A new tab will open up. In the left-side panel, click Operator Resolution Bot.

  1. The Answers screen will appear by default. Click on the New Answer button.

  1. Enter frequently asked questions as the title, choose your language, choose your question and click the Create your answer.

  1. Click on the Hippo Video icon at the bottom of your chatbox on the left.  

  1. Now, the world of videos is open to you. Create a new videoImport a video from the Hippo Video library, or Record your screen.

  1. Once you have completed it, your video is ready to share.

  2. Click Copy to Clipboard at the bottom of the window.

  3. Now, paste the link in the Enter text here… box.

  1. Choose your audience and hit Done

  1. Finally, set your answer live and click the Save and Close button on the top-right corner of the screen.

To edit a video answer:

  1. Navigate to the bottom of the Resolution Bot screen.

  2. Below the Title label, click on the title you want to edit. 

  1. Click on the top-right corner of the screen.

  2. Click Create your answer

  3. Click on the video and you will see an icon to remove/edit the link.

  4. Then, press the Delete key from your keyboard, to remove the video.

  1. Now, to record a new video, click on the Hippo Video icon .

  2. Follow the steps (7 to 12) explained in the above ‘To add a video to your answer’ heading, to record your answer.

  3. Once you are done recording, click on the top-right corner of the screen.

To check out other topics related to this integration.    

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