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Hippo Video - Zendesk Integration Setup


  • Hippo Video Account. Sign-up here if you are a new user. 

  • Zendesk account.

To install Hippo Video from Zendesk Marketplace:

  1. Login to Zendesk using existing credentials.

  2. Click on Admin icon from the left navbar and select the Go to Admin Center link.

  1. A new tab opens up. Here, select the Apps and Integrations card.

  1. Again, a new tab opens up. Click on the Marketplace and search for Hippo Video in the Keywords.

  2. Click on the Hippo Video.

  1. Now, click Install.

  1. Select the account to install the app and click Install.

  1. Choose Zendesk API on the left navbar and select Add API token button on the right.

  1. Click Copy and Save. The API token is updated.

  1. Again, select the Zendesk Support apps below the Apps and Integrations section from the left nav bar and click on the Hippo Video app.

  1. Paste the copied code inside the Zendesk API Token field.

  2. Once you’re done, click on Update.

  3. The new API token is updated.

To embed videos/solutions inside Zendesk from Hippo Video:

  1. Click on Home from the left navbar.

  2. In the Dashboard section, click on the relevant article.

  1. You’ll see the Hippo Video widget on the right side of the screen. 

  1. Now, you can record an explainer video, get a customer testimonial, and ask customers to reply with a video. 

To check out other topics related to this integration. 

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