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How can I get to the Windows crash dump files?

If the Hippo Video Windows application crashes due to a system or memory issue or any other reason, the crash dump files allow us to analyze the issues. It also assists in locating the application log and detailed log when a minor functionality fault arises.


Let’s see how to handle the Windows crash dump folder:

  1. On your desktop, open the Registry Editor window and locate the following path -

HKEY_LOCAL_MACHINE/SOFTWARE/MICROSOFT/WINDOWS/WINDOWS ERROR REPORTING
  1. Look for the Local Dumps folder. 

  2. If the Local Dumps folder is available, skip to the ‘To run the crash dump files’ heading.

  3. Else, right-click on the Windows Error Reporting folder and select New > Key (name it Local Dumps).

  1. Go to the Local Dumps folder and create three registry values.


DumpCount

  1. Right-click inside the Local Dumps folder, point to New, and then click DWORD (32-bit) Value.

  1. Enter the Value Name as ‘DumpCount’, Value Data as ‘10’, and Base as ‘Hexadecimal’. Click Ok.


DumpFolder

  1. Right-click inside the Local Dumps folder, point to New, and then click String Value.

  1. Enter the Value Name as ‘DumpFolder’, and Value Data as ‘%LOCALAPPDATA%\CRASHDUMPS’. Click Ok.


DumpType

  1. Right-click inside the Local Dumps folder, point to New, and then click DWORD (32-bit) Value.

  1. Enter the Value Name as ‘DumpType’, Value Data as ‘2’, and Base as ‘Hexadecimal’. Click Ok.

  1. You’ve now successfully created a crash dump folder.


Execute the HV application:

  1. On your desktop, click the Hippo Video icon and run the HV desktop application. A crash dump will be generated if the application crashes.

  1. You’ll find the crash files as shown in the below example.


How to navigate to the crash dump files:

  1. Open Start

  2. Type the following command ‘%LOCALAPPDATA%\CRASHDUMPS’ and click OK.

  1. The Crash Dumps dialog will appear. You’ll find all your crash dump files.


How to identify the minimal functionality issues: 

There are two types of logs available on the Hippo Video server to analyze the functionality break.

  • Application Log: This can be accessed from the AWS server using the name ‘Win-APP’.

  • Detailed Log: This can be accessed from the server using the name ‘Win-APP-Detailed-Log’.


For further assistance, please reach out to the support team.



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