FAQs

Account Access Issues - FAQ

• I can’t sign in to my account
• How do I reset my password?
• Reset password link isn’t working
• Is it possible to access the deleted user accounts?
• What should I do if a team member has left?

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Billing & Privacy - FAQ

• Is it possible to cancel or pause my subscription?
• How do I switch from monthly to annual billing?
• How to keep data safe and secure?
• How do I delete my account?
• Do I get an invoice after purchase?

Products - FAQ

• How Hippo Video works?
• How do I refer Hippo Video to unlock features?
• Why can't I update the Hippo Video account with the SMTP e-mail address?
• Is it possible to recover deleted user accounts?
• What should I do if one of the team members has left?

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Features - FAQ

• Why am I not able to upload contacts from google sheet?
• How to test the working of audio and webcam from Chrome Extension?
• Can I download any software to use inside Hippo Video?
• Why am I not able to send personalized emails from my account?
• How to trim your video?

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Integrations - FAQ

• Why does the Pipedrive form look black/empty while embedding via Marketing tools inside Hippo Video?
• How to embed the Pardot CRM form?
• How to get your animated GIFs to work in Outlook
• Why is my/sales navigator video link too long?
• Why am I not able to send snippets or templates by adding videos to my prospects from Outreach?

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Apps - FAQ

• How to get your video recordings from your Android internal storage?
• Why can't I record my system audio in MAC?
• How to recover Hippo Video mac app recorded/deleted videos?
• Why won't the video play when I click on the thumbnail from an iOS device?
• How can I get to the Windows crash dump files?