1. How Hippo Video works?
Hippo Video comes as a Chrome Extension. Install Hippo Video from the Chrome Web Store and start recording. In case you added Hippo Video from the web, ...
Mon, 26 Feb, 2018 at 2:59 AM
2. Should I download any software to use 'Hippo Video'?
No. Hippo Video comes as a Chrome Extension. All you have to do is install the Chrome Extension and start recording your video.
Fri, 5 Jan, 2018 at 7:27 AM
3. Why do you ask for so many permissions when I add the extension?
Since Hippo Video comes with a chrome extension there is a need to communicate with the Google Chrome API. To do so, Google Chrome needs access to some perm...
Tue, 21 Jul, 2020 at 6:34 AM
4. How to integrate with Freshdesk?
Install Hippo Video from Freshdesk dashboard. How to Install Hippo Video? Provide your registered Freshdesk Email-id and a new ‘Domain’ name (e.g. ab...
Fri, 5 Jan, 2018 at 7:11 AM
5. How to integrate with Zendesk?
Click on the link below, which directs you to Hippo Video in Zendesk https://www.zendesk.com/apps/support/hippo-video/?source=app_directory Go to Z...
Tue, 9 Jan, 2018 at 3:35 AM
Guest Recording
Guest recording helps your customers/users record a video and send it back to you. All you have to do is share a link to them. Guests who are recording a vi...
Tue, 6 Aug, 2019 at 8:51 AM
6. How to share videos to Zendesk from Hippo Video?
Share your videos as articles to Zendesk from Hippo Video: Step 1: Create a new video or choose the one which is already recorded. Step 2: Select your ...
Fri, 5 Jan, 2018 at 7:10 AM
7. What are video tickets? Where do I find them?
Video tickets allow your customers to record their issues as a video and share.   The process of sharing Video Tickets is explained below- Click on th...
Fri, 2 Feb, 2018 at 1:28 AM
8. Is there a limit to how long I can record?
You can record unlimited videos for a duration of 30 min/video in a free plan and 2 hours/video in premium plans.
Fri, 5 Jan, 2018 at 7:10 AM
9. How long does a video take to process?
The video processing time depends on the length or size of the video. In most of the cases where there is a decent bandwidth the video processing time is ju...
Fri, 2 Feb, 2018 at 1:30 AM