Q&A
Hippo Video comes as a Chrome Extension. Install Hippo Video from the Chrome Web Store and start recording.
In case you added Hippo Video from the web, ...
Mon, 26 Feb, 2018 at 2:59 AM
No. Hippo Video comes as a Chrome Extension. All you have to do is install the Chrome Extension and start recording your video.
Fri, 5 Jan, 2018 at 7:27 AM
Since Hippo Video comes with a chrome extension there is a need to communicate with the Google Chrome API. To do so, Google Chrome needs access to some perm...
Tue, 21 Jul, 2020 at 6:34 AM
Install Hippo Video from Freshdesk dashboard. How to Install Hippo Video?
Provide your registered Freshdesk Email-id and a new ‘Domain’ name (e.g. ab...
Fri, 5 Jan, 2018 at 7:11 AM
Guest recording helps your customers/users record a video and send it back to you. All you have to do is share a link to them. Guests who are recording a vi...
Tue, 6 Aug, 2019 at 8:51 AM
Video tickets allow your customers to record their issues as a video and share. The process of sharing Video Tickets is explained below-
Click on th...
Fri, 2 Feb, 2018 at 1:28 AM
You can record unlimited videos for a duration of 30 min/video in a free plan and 2 hours/video in premium plans.
Fri, 5 Jan, 2018 at 7:10 AM
The video processing time depends on the length or size of the video. In most of the cases where there is a decent bandwidth the video processing time is ju...
Fri, 2 Feb, 2018 at 1:30 AM
Recording stops once the video reaches its limit. Your recording will be automatically saved to ‘LIBRARY’.
Fri, 2 Feb, 2018 at 12:35 AM
Regardless of the trial period or plan you choose, your data will not be deleted unless you delete it on your own. Videos will be available in your library,...
Fri, 5 Jan, 2018 at 7:30 AM