Q&A

1. How Hippo Video works?
Hippo Video comes as a Chrome Extension. Install Hippo Video from the Chrome Web Store and start recording. In case you added Hippo Video from the web, ...
Mon, 26 Feb, 2018 at 2:59 AM
2. Should I download any software to use 'Hippo Video'?
No. Hippo Video comes as a Chrome Extension. All you have to do is install the Chrome Extension and start recording your video.
Fri, 5 Jan, 2018 at 7:27 AM
3. Why do you ask for so many permissions when I add the extension?
Since Hippo Video comes with a chrome extension there is a need to communicate with the Google Chrome API. To do so, Google Chrome needs access to some perm...
Tue, 21 Jul, 2020 at 6:34 AM
4. How to integrate with Freshdesk?
Install Hippo Video from Freshdesk dashboard. How to Install Hippo Video? Provide your registered Freshdesk Email-id and a new ‘Domain’ name (e.g. ab...
Fri, 5 Jan, 2018 at 7:11 AM
Guest Recording
Guest recording helps your customers/users record a video and send it back to you. All you have to do is share a link to them. Guests who are recording a vi...
Tue, 6 Aug, 2019 at 8:51 AM
7. What are video tickets? Where do I find them?
Video tickets allow your customers to record their issues as a video and share.   The process of sharing Video Tickets is explained below- Click on th...
Fri, 2 Feb, 2018 at 1:28 AM
8. Is there a limit to how long I can record?
You can record unlimited videos for a duration of 30 min/video in a free plan and 2 hours/video in premium plans.
Fri, 5 Jan, 2018 at 7:10 AM
9. How long does a video take to process?
The video processing time depends on the length or size of the video. In most of the cases where there is a decent bandwidth the video processing time is ju...
Fri, 2 Feb, 2018 at 1:30 AM
10. What happens when I record past recording limit?
Recording stops once the video reaches its limit. Your recording will be automatically saved to ‘LIBRARY’.
Fri, 2 Feb, 2018 at 12:35 AM
11. Will I lose the recorded videos after the trial version ends?
Regardless of the trial period or plan you choose, your data will not be deleted unless you delete it on your own. Videos will be available in your library,...
Fri, 5 Jan, 2018 at 7:30 AM