Troubleshooting Issues

Slow upload
If you’re facing any difficulty uploading your video, please check for these possibilities Time taken to upload a video might vary a bit depending on the f...
Wed, 16 Jun, 2021 at 7:43 AM
Miscellaneous errors
When you face any unexpected errors, such as, “Unable to record a video”. Please follow the tips below to prevent such errors: Restarting the browser wil...
Wed, 16 Jun, 2021 at 7:39 AM
Browser issues
Some issues like this are caused by the browser itself and can be resolved by refreshing the page or clearing the browser cache and cookies.To prevent the b...
Wed, 16 Jun, 2021 at 7:38 AM
Hardware issues
Please follow the below steps for any hardware related issues: Make sure your webcam and mic are working.  To test your webcam, click here. To test...
Wed, 16 Jun, 2021 at 7:40 AM
Required extension permissions
To experience a smooth recording, we recommend you to allow permission for audio and webcam to record. If you’re facing a permission denied error while reco...
Wed, 16 Jun, 2021 at 7:41 AM
Tab recording issues
If you have a problem with recording tabs other than your current tab, follow the below steps: Click on the Hippo Video extension. Check whether you h...
Wed, 16 Jun, 2021 at 7:42 AM