Requirements:

  • Hippo Video Account. Sign-up here if you are a new user. 

  • Zendesk account.

To install Hippo Video from Zendesk Marketplace:

  1. Login to Zendeskusing existing credentials.

  1. Click on Admin icon from the left navbar > Marketplace.

  1. Search for Hippo Video in the search bar and click Install.

  2. Provide your registered Zendesk Email-id and a new Domain name (e.g. abc@zendesk.com) that you would like to have in Hippo Video.

  3. Click on Sign-up, a new account will be created with your Domain name.

To copy and paste the API key from Zendesk:

  1. Click on Admin on the left navbar and select API below Channels.

  1. Now, click on Add API token button on the right.

  1. Click Copy and Save. The API token is updated. 

  2. Again, select the Manage below the Apps section inside the Admin menu.

  1. Click on the Hippo Video app and Paste the copied code inside the Zendesk API Token field.

  1. Once you’re done, click on Update.  The new API token is updated. 

To embed videos/solutions inside Zendesk from Hippo Video:

  1. Click on Home from the left navbar.

  2. In the Dashboard section, click on the relevant article.

  1. You’ll see the Hippo Video widget on the right side of the screen. 

  1. Now, you can record an explainer video, get a customer testimonial, and ask customers to reply with a video. 


To check out other topics related to this integration, click here.