Requirements:

  • Hippo Video Account. Sign-up here if you are a new user. 

  • Zendesk account.

Steps to install Hippo Video from Marketplace:

  1. Click on the link below, which directs you to Hippo Video in Zendesk
    https://www.zendesk.com/apps/support/hippo-video/?source=app_directory

  2. Go to the Zendesk dashboard and click on Settings.

  3. Select Marketplace under Apps and search for Hippo Video in the search bar.

  4. Install Hippo Video.

Steps to install Hippo Video:

  1. Provide your registered Zendesk Email-id and a new Domain name (e.g. abc@zendesk.com) that you would like to have in Hippo Video.

  2. Click on Sign-up, a new account will be created with your Domain name.

Steps to copy and paste the API key from Zendesk:

  1. Login to Zendesk with your credentials.

  2. Click on Admin on the left navbar and select API below Channels.

  1. Now, click on Add API token button on the right.

  1. Click Copy and Save. The API token is updated. 

  2. Again, select the Manage below the Apps section inside the Admin menu.

  1. Click on the Hippo Video app and Paste the copied code inside the Zendesk API Token field.

  1. Once you’re done, click on Update.  The new API token is updated. 

Steps to embed videos/solutions inside Zendesk from Hippo Video:

  1. Click on Home from the left navbar.

  2. In the Dashboard section, click on the relevant article.

  1. You will able to see the Hippo Video widget on the right side of the screen. 

  1. Now, you can record an explainer video, get a customer testimonial, and ask customers to reply with a video.