Requirements:

  • Hippo Video Account. Sign-up here if you are a new user. 

  • Hippo Video Chrome extension.

It’s time to take your FreshChat conversations to the next level. Now with Hippo Video, you can communicate with your customers, engage them, and quickly resolve customer issues with videos.

For instance, you can welcome your visitors visually right from your FreshChat account. You can also reply to your customers with videos using the Hippo Video widget available in FreshChat after integrating.

To install the Hippo Video chrome extension:

  1. Open your Chrome browser, click on Apps on the top left corner and select Web Store.

  2. Search for Hippo Video in the search bar on the left. 

  3. You will see Hippo Video: Screen recorder & Video Editor getting listed on the right.

  4. Click on Add to Chrome and then click on Add extension from the pop-up.

  5. Once the installation is complete, you can see the Hippo Video icon added to your browser. 

  6. Click on the Hippo Video icon on top and click on sign-up to create a new account.

  7. Or, you can log-in to Hippo Video using your existing credentials if you are an existing user.

  8. Click on More Settings Integrations from the top menu bar.  

  9. All your integrations will be listed here. Click Support.

  1. Scroll down to find Freshchat, and switch the toggle state to ON to complete the integration.