Requirements:

  • Hippo Video Account. Sign-up here if you are a new user. 

To reply with video from inbox:

  1. Login to Intercom with your existing credentials.

  2. In the left-side panel, click Inbox  and then navigate to the bottom of the screen.

  3. You’ll find the Hippo Video iconbelow the Reply box.  

  1. Click on the Hippo Video icon. Select the option from the pop-up.

  2. Before recording, if you have any lengthy scripts then enable the teleprompter. The Enable Teleprompter feature within Hippo Video will prompt your scripts on the screen and lets you talk without the need to check your notes. To learn how to enable it, click here.

  3. You can create a new video or import a video from the Hippo Video library or record your screen and share.

    1. To learn how to create a new video, click here

    2. To learn how to import a video from the Hippo Video library, click here.

    3. To learn how to record your screen, click here.

  4. Once you have completed, your video is now ready to be shared.

  5. If you wish to send out your video via a sales page, click the Sales Page tab on the top right corner to select a sales page template to embed and then, click on the Thumbnail tab on the top right corner to choose a thumbnail for the video. To learn how to set sales page and thumbnail, click here.   

  6. Once you’re done, click Copy to Clipboard at the bottom of the window.

  7. Now, paste the link in the Reply box.

  1. Click Send to send instantly or Send and Close to schedule and send later. 


To check out other topics related to this integration, click here.