• Hippo Video Account. Sign-up here if you are a new user. 

To reply with video from inbox:

  1. Login to Intercom with your existing credentials.

  2. In the left-side panel, click Inbox  and then navigate to the bottom of the screen.

  3. Click on the orange hippo video iconbelow the Reply box.  

  1. You may record a new video or choose an existing video from the library.

  2. Click Record with Screen Recording.
    Note: You will notice Webcam Mic are selected by default. To capture your screen while recording the message, select Screen. Otherwise, you can leave it unchecked and proceed to the next step.

  1. Click Start Recording, to record a video.

  2. Click Finish Recording, when it is done.

  3. Enter the video title.

  4. Click on Edit Video and then on the Scrissor icon, to trim out the beginning or end of the video.

  1. Click on the ADD TEXT and type ‘$’ in the text box and choose the merge fields to be added to your video

  2. You could also crop, add emojis or callouts, blur out parts of the screen or resize your video.

  3. On the right-side of your video, you will have an option to select the Thumbnail.

  4. Once you’re done, click Copy to Clipboard at the bottom of the window.

  5. Now, paste the link in the Reply box.

  1. Click Send to send instantly or Send and Close to schedule and send later.