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Creating video to answers in Intercom


  • Hippo Video Account. Sign-up here if you are a new user. 

  • Intercom Account

To add video to your answer:

  1. Login to Intercom with your existing credentials.

  2. In the left-side panel, click OperatorResolution Bot.

  1. Click on the top-right corner of the screen.

  2. Enter frequently asked questions as the title.  

  3. Click Create your answer. You’ll find the Hippo Video icon at the bottom of your chatbox on the left 

  1. Click on the Hippo Video icon. Select the option from the pop-up.

  2. Before recording, if you have any lengthy scripts then enable the teleprompter. The Enable Teleprompter feature within Hippo Video will prompt your scripts on the screen and lets you talk without the need to check your notes. To learn how to enable it, click here.

  3. You can create a new video or import a video from the Hippo Video library or record your screen and share.

    1. To learn how to create a new video, click here

    2. To learn how to import a video from the Hippo Video library, click here.

    3. To learn how to record your screen, click here.

  4. Once you have completed, your video is now ready to be shared.

  5. If you wish to send out your video via a sales page, click the Sales Page tab on the top right corner to select a sales page template to embed and then, click on the Thumbnail tab on the top right corner to choose a thumbnail for the video. To learn how to set sales page and thumbnail, click here.   

  6. Once you’re done, click Copy to Clipboard at the bottom of the window.

  7. Now, paste the link in the Start typing… box and then, click Done

  8. Once you are done, click on the top-right corner of the screen.

To edit a video answer:

  1. Navigate to the bottom of the Resolution Bot screen.

  2. Below the Title label, click on the title you want to edit. 

  1. Click on the top-right corner of the screen.

  2. Click Create your answer

  3. Click on the video and you will see an icon to remove/edit the link.

  4. Then, press the Delete key from your keyboard, to remove the video.

  1. Now, to record a new video, click on the orange hippo video icon .

  2. Follow the steps (6 to 11) explained in the above ‘To add video to your answer’ heading, to record your answer.

  3. Once you are done recording, click on the top-right corner of the screen.

To check out other topics related to this integration, click here.    

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