• Hippo Video Account. Sign-up here if you are a new user. 

To add video to your answer:

  1. Login to Intercom with your existing credentials.

  2. In the left-side panel, click OperatorResolution Bot.

  1. Click on the top-right corner of the screen.

  2. Enter frequently asked questions as the title.  

  3. Click Create your answer and then click on the orange hippo video icon 

  1. You may record a new video or choose an existing video from the library.

  2. Click Record with Screen Recording.
    Note: You will notice Webcam Mic are selected by default. To capture your screen while recording the message, select Screen. Otherwise, you can leave it unchecked and proceed to the next step.

  1. Click Start Recording, to record a video.

  2. Click Finish Recording, when it is done.

  3. Enter the video title.

  4. Click on Edit Video and then on the Scissor icon, to trim out the beginning or end of the video.

  1. You could also crop, add emojis or callouts, blur out parts of the screen or resize your video.

  2. On the right-side of your video, you will have an option to select the Thumbnail.

  3. Once you’re done, click Copy to Clipboard at the bottom of the window.

  4. Now, paste the link in the Start typing… box and then, click Done

  5. Once you are done, click on the top-right corner of the screen.

To edit a video answer:

  1. Navigate to the bottom of the Resolution Bot screen.

  2. Below the Title label, click on the title you want to edit. 

  1. Click on the top-right corner of the screen.

  2. Click Create your answer

  3. Click on the video and you will see an icon to remove/edit the link.

  4. Then, press the Delete key from your keyboard, to remove the video.

  1. Now, to record a new video, click on the orange hippo video icon .

  2. Follow the steps given above to record your answer.

  3. Once you are done recording, click on the top-right corner of the screen.