It’s time to take your FreshChat conversations to the next level. Now with Hippo Video, you can communicate with your customers, engage them, and quickly resolve customer issues with videos.

For instance, you can welcome your visitors visually right from your FreshChat account. You can also reply to your customers with videos using the Hippo Video widget available in FreshChat after integrating.


Please follow the step by step guide below to know how to use Hippo Video within FreshChat:

  1. Firstly, make sure you have installed the Hippo Video Chrome Extension in your browser and have logged in.

  2. Then go to your FreshChat account and start a new conversation.

  3. Now click on theicon available in the lower pane. From the list, you can create a video, select a recorded video from your library, or ask your customers to record a video through a link and send it back as a reply.

Using videos in support, you can make your conversations with your customers more engaging and improve customer satisfaction by resolving their queries faster.


Contact us if you’ve any questions.