Add a visual touch to your live chat inside Intercom. Videos make your support conversations much easier and lively. Customers crave for videos as they provide quick and easy solutions. Now to achieve this, all you have to do is integrate Hippo Video with Intercom.

How to integrate Hippo Video with Intercom?

Integrating Intercom with Hippo Video ensures you to resolve issues quickly and increase customer retention. To get started:

  1. Login to your Intercom account.

  2. Then, search for ‘Hippo Video’ app in the app store and click on the Install button to start the installation.

  3. To continue, grant permission for Hippo Video to proceed the installation process.

  4. Once Hippo Video is installed successfully, you can enter into a customer conversation and click ‘Add Messenger App’ icon to see the Hippo Video app.

  5. Now, you’ll be given three options:

  • Create a video: Record a brand new video by choosing this option.

          

  • Share video from library: Access and share previously recorded videos as a URL.

  • Get video reply: Ask customers to record their issues from a link.

You will now see successful Intercom integration inside your Hippo Video account. You can also track your videos that are shared with your customers in real-time.