Once you've integrated Hippo Video with Zendesk,

  1. Go to the ticket and check for the widget which is available on the right-hand side of the screen.

  2. With Hippo Video widget, you can record or select an existing video from your Hippo Video library, ask the customer for a video testimonial, and ask the customer to record the issue.

  3. If you opt for 'RECORD EXPLAINER VIDEO' you will be directed to the recording page; you can select the required inputs to record and share the video.

  4. To send your customer an existing video solution, click on the icon which is available on the reply pane below.

  5. To let your customer record an issue, click on 'REPLY WITH VIDEO TICKET'.

Finally, click 'SEND' to reply your customer.