1. Click on the link below, which directs you to Hippo Video in Zendesk

    https://www.zendesk.com/apps/support/hippo-video/?source=app_directory
  2. Go to Zendesk dashboard and click on settings.
  3. Select Marketplace under ‘Apps’ and search for ‘Hippo Video’ in the search bar.
  4. Install Hippo Video.

How to Install Hippo Video?

  1. Provide your registered Zendesk Email-id and a new Domain name (e.g. abc@zendesk.com) that you would like to have in Hippo Video.
  2. Click on ‘Sign-up’, a new account will be created with your Domain name.

In Hippo Video account-

  1. Once you log in, your API key will be created and sent to your mail.
  2. Copy ‘API KEY’ from ‘ZENDESK’ under ‘INTEGRATIONS’ in settings.

In Zendesk dashboard-

  1. Paste your ‘API KEY’, enter the Domain name that you would like to have in Hippo Video and Email registered with Zendesk.
  2. Click on ‘SYNC’. Sync allows posting video as solutions to Zendesk from Hippo Video and sync users.
  3. Utilize the widget that lies on the right side to record a video straight from Zendesk.