Install Hippo Video from Freshdesk dashboard.

How to Install Hippo Video?

  1. Provide your registered Freshdesk Email-id and a new ‘Domain’ name (e.g. that you would like to have in Hippo Video.
  2. Click on ‘Sign-up’, a new account will be created with your domain name.

In Hippo Video account

  1. Once you log in, your API key will be created and sent to your mail.
  2. Copy ‘API KEY’ from ‘FRESHDESK’ under ‘INTEGRATIONS’ in settings.

In Freshdesk dashboard

  1. Paste your ‘API KEY’, enter the Domain name that you would like to have in Hippo Video and Email registered with Freshdesk.
  2. Click on ‘SYNC’. Sync allows posting video as solutions to Freshdesk from Hippo Video and sync users.
  3. Utilize the widget that lies on the right side to record a video straight from Freshdesk.                                                                                                                                                                                                                                       Record your solution video and share it with your customers. The same video can be made visible to other customers by posting the video to FRESHDESK.