Create a video for your customer and post it as a solution from Zendesk. Follow these steps:

Step 1: Go to your Zendesk account and select ‘RECORD AN EXPLAINER VIDEO’ which directs you to your Hippo Video account.

Step 2: You can either create a new video or choose the one which is already recorded.

Step 3: Select your video and click on ‘SHARE’

Step 4: You can see various sharing options, select ‘ZENDESK’

Step 5: Now choose ‘Add Article’ to post your video as an article and add a title to your video.

Step 6: Click on ‘POST’.

Step 7: Go to your customer’s mail in Zendesk and send the recorded video as reply by clicking on Hippo Video icon near reply options.