Create a video for your customer and post it as a solution from Zendesk. Follow these steps:
Step 1: Go to your Zendesk account and select ‘RECORD AN EXPLAINER VIDEO’ which directs you to your Hippo Video account.
Step 2: You can either create a new video or choose the one which is already recorded.
Step 3: Select your video and click on ‘SHARE’
Step 4: You can see various sharing options, select ‘ZENDESK’
Step 5: Now choose ‘Add Article’ to post your video as an article and add a title to your video.
Step 6: Click on ‘POST’.
Step 7: Go to your customer’s mail in Zendesk and send the recorded video as reply by clicking on Hippo Video icon near reply options.