Steps to integrate Hippo Video with Freshdesk:


Step 1: Go to your Freshdesk account and click on your profile avatar. You can find your API token under profile settings.

Step 2: Once you copy your API token, go to settings and select 'Apps'.

Step 3: Search for Hippo Video app and paste the API key in the space provided. Click on ‘Install’.


Once you are done, you can go to your tickets tab and check for the Hippo Video widget. If the app is integrated, you should be able to record a video or select the videos which are already recorded inside Freshdesk.