- Video tickets to solve issues
Video tickets allow your customers to record their issues and send the issue as a video reply.
Solve issues with videos
Provide a video solution to the issue, and the viewer can solve the issue easily by following the step by step instructions
Status of issues:
Issues which are raised by customers can be marked as ‘resolved’ or ‘pending,' depending upon the state.
Hippo video lets your support team reply to customers using tickets. Also, overall issue resolving time is reduced.
- Solution videos which are posted in help-desk will help the customers to solve issues on their own. Make sure the solution videos are visible to your customer by posting them into a specific category related to the issues in your help-desk.
- Also, the support team can solve a similar issue faced by a different customer by directing them to the same video.
- The solution video can be posted as an article or as a post from share option after integrating your Hippo Video account with Freshdesk and Zendesk.
Click on the link below to know:
The widget allows you to add a video right from the help desk quickly. Send videos as replies and resolve issues quickly.